Service Sciences and IS
A service is a provider-client interaction that creates and captures value. The growth of the service sector is changing the nature of the organization. However, there is a lack of research and knowledge in services that kept up with the demands of the organizations. Thus, a new discipline is needed to solve the problems involved in complex services and service systems. In this regard, the field of service science is emerging which is the creative application of appropriate theoretical structures towards the study of service for customer value co-creation. In other words, service science is a new scientific and inter-discipline that mainly covered the areas including engineering, social sciences and management.


Effective understanding of service and service systems often requires combining multiple methods to consider how interactions of people, technology, organizations, and information create value under various conditions. The emerging technologies, new business models and the growth of service sectors may offer new opportunities for organizations. Thus, more research efforts are needed for addressing the issues raised in complex service systems.

The Service Sciences and IS track welcomes theoretical and empirical and perspectives on the application of a variety of service design or service engineering concepts and tools. We cordially invite rigorous and relevant studies employing a wide variety of research methods to address practical or theoretical questions on Service Sciences and IS.

Topics of interest include, but are not limited to:
Service science theories and research methods
Service economy
Service management
Service design, modeling, applications and tools
Service systems, models and service system analysis
Service engineering
Service science education
Service management, operations, engineering, economics, design, and marketing
Case studies and applications on services
Productivity and innovation in services
Service failure and service recovery
Service-based business models
Privacy and security in services
Intellectual property issues in services
Applying service design principles
Analyzing service encounters
Software as a service


Track Co-Chairs:
1. Dr. Fei-Fei Cheng, Associate Professor, Institute of Technology Management, National Chung Hsing University, Taichung, Taiwan,
2. Dr. Mu Yan Chen, Professor, National Taichung University of Science and Technology, Taiwan,

3. Dr. Chin-Shan Wu, Professor, Department of Information Management, Tunghai University, Taichung, Taiwan,

Track AEs:
1. Yu-Min Wang, Professor, National Chi Nan University, Taiwan,
2. Jiunn-Woei Lian, Associate Professor, National Taichung University of Science and Technology, Taiwan,
3. Hsin-Chun Yu, Assistant Professor, Department of Information Management, Tunghai University, Taichung, Taiwan,