TRACK 23:

Service Sciences and IS

Topics of interest include, but are not limited to:

Service science theories and research methods
Service economy
Service management
Service design, modeling, applications and tools
Service systems, models and service system analysis
Service engineering
Service science education
Service management, operations, engineering, economics, design, and marketing
Case studies and applications on services
Productivity and innovation in services
Service failure and service recovery
Service-based business models
Privacy and security in services
Intellectual property issues in services
Applying service design principles
Analyzing service encounters
Software as a service

Track Co-Chairs:

Fei-Fei Cheng, Associate Professor, Institute of Technology Management, National Chung Hsing University, Taichung, Taiwan, feifei.mis@gmail.com
Mu Yan Chen, Professor, National Taichung University of Science and Technology, Taiwan, mychen@nutc.edu.tw

Track AEs:

Yu-Min Wang, Professor, National Chi Nan University, Taiwan, ymwang@ncnu.edu.tw
Jiunn-Woei Lian, Associate Professor, National Taichung University of Science and Technology, Taiwan, jwlian@nutc.edu.tw
Hsin-Chun Yu, Assistant Professor, Department of Information Management, Tunghai University, Taichung, Taiwan, hsyu@thu.edu.tw